FAQs

Making the decision to move yourself or a loved one into a new home can come with a host of questions. Here we have put together a list of our most frequently asked questions, aiming to make the decision process a little easier. These questions cover a range of topics, from financial options to what life with us is like on a day-to-day basis. If you would like to discuss any of our questions further, we’d love to hear from you and welcome you to get in touch with our friendly team.

Care Questions

If your loved one has recently undergone some physical trauma or ailment that has resulted in a lengthy stay in the hospital, it is likely that they will find it difficult to re-adjust to their new lives at home, and the way in which they were used to living. This can be a stressful and difficult situation, but there may be choices available to alleviate the stress and worry, such as moving in a group living facility with 24-hours assistance; we are here to help you through every step of the process.

Our care is adaptable and personalised to each individual. Care plans are reviewed and revised on a regular basis to ensure we continue to meet the needs of residents; we understand that health and wellbeing needs evolve over time, and so our care is therefore customised to meet those needs.

The Care Quality Commission (CQC) has registered and evaluated Haling Park Care Home. The CQC ensures that health and social care services are secure, competent, considerate, and of high quality, and we look to them to suggest ways to continually improve.

Residents’ care plans are entirely tailored to each individual; by working closely with both residents and their close friends and family, we are able to establish common goals when it comes to their care. Our skilled nursing staff provide the highest level of person-centered treatment for any health condition. The successful MTD approach to care has been used at Haling Park Care Home for a long time; being able to combine the experience and skills of many specialists allows us to assess, plan and manage care of the highest level.

Care during Covid-19 Questions

Newly admitted residents to a care home who are transferring from an interim care facility or transferring from another care home will no longer need to self-isolate upon arrival if the below requirements are satisfied:

  • The person admitted is fully vaccinated, wherever possible
  • The care home has taken into account the circumstances at the care home or interim care facility from which they are transferring, prior to admission
  • The person is subject to an enhanced testing regime consisting of a PCR test before admission (within 72 hours), a PCR test on the day of admission (day 0) and a further PCR test 7 days following admission.
  • The person admitted has no known contact with a COVID-positive person

In line with recent Government recommendations effective from April 2022, care homes in England no longer have restrictions as to the numbers of visits per resident though we ask that you make arrangements in advance of your visit to ensure safe visiting practices can be maintained. LFT testing is no longer mandatory, though to protect the safety and wellbeing of our residents and teams, we would appreciate your support in continuing to do so. Appropriate guidance for using PPE must be followed whilst visiting.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Visitors should wear appropriate PPE and follow all other infection prevention and control measures. Visitors will be advised to keep physical contact to a minimum. Contact like handholding is acceptable if handwashing protocols are followed. Close personal contact such as hugging presents higher risks but will be safer if it is between people who are fully vaccinated, without face-to-face contact, and there is brief contact only.

With the latest Government regulations from 2nd February 2022, care home workers and anyone entering a care home will need to be fully vaccinated unless they are exempt under the regulations. The Registered persons (or those acting on behalf of the registered person) to check that all persons wishing to enter the care home have received a full course of COVID-19 vaccination unless they are exempt. This includes checking, for example, care home staff, health care professionals, CQC inspectors, tradespeople, hairdressers and beauticians. A clear lateral flow test must be completed prior to entering the home.

Regular LFT and PCR testing for staff and residents is ongoing and is in line with Government, national and local agencies.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

We encourage residents to take part in visits out of the care home. This could be for a short walk, to attend a place of worship, for education, to attend work or for a longer visit, including an overnight stay to see family and friends. A risk assessment will be completed by the Home ahead of the visit.

Every resident will be supported to choose an essential caregiver to benefit from companionship and additional care and support provided by someone with whom they have a personal relationship. Essential caregivers can visit in periods of outbreak and when their friend or family member in a care home is isolating. If a care home resident has tested positive for COVID-19, essential caregiver visits can be made in exceptional circumstances (for example, severe distress or end of life) with appropriate IPC support, and consideration of vulnerability and vaccination status of the essential caregiver.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly. 

Facilities Questions

In a quiet residential neighbourhood of South Croydon, our home has been specially constructed to foster a positive attitude towards group living and to create an environment in which our residents feel comfortable and at ease with their surroundings. We provide a variety of high-quality facilities that all of our residents and their loved ones are invited to enjoy, South Croydon is often considered to be part of a bustling city culture, being so close to our capital city of London. However, whether you’ve always felt quite at home amongst the hustle and bustle of a modern city or you prefer everything that the quieter side of life has to offer, we assure you that your stay with us at Haling Park is guaranteed to ensure you get the very best of both lifestyles.

Our all inclusive approach to care means all of the facilities and activities set by our Activity Coordinator are included within the overall fee.

Residents are encouraged to participate in group activities such as exercise, bingo, quizzes, and listening to live music. Our Activities Coordinators also spend one-on-one time with residents, focusing on their individual hobbies, such as looking at photos, arts and crafts or simply reading to them. Our green-fingered gardeners relish the opportunity to spend time in the great outdoors, making the most of our glorious gardens, while our keen bakers always enjoy cooking and baking up some tasty treats for everyone to enjoy.

Our talented in-house chef and kitchen staff accommodate all dietary restrictions, offering a nutritional breakfast, lunch and tea buffet. Residents are welcome to invite and have a meal with family and friends if they so desire. Should our residents wish to, meals can be served in the dining area or in their own room.

Finance Questions

If in this unfortunate position, we recommend you contact us directly to talk through your situation. We are on hand to provide support and suggestions and help create a path moving forward.

Your overall charge may change if your condition changes and your care plan is modified to account for any additional costs. The cost of your stay is unlikely to change if your situation and care plan remains constant.

We understand that this will be a trying period for the resident’s family and friends, and we will always keep the wishes and desires of those left behind at the heart of everything we do. You can be assured that all charges related to the Care Agreement will be terminated immediately. Housing and accommodation costs will be covered for up to ten days after the death, or until the residence has been fully checked and cleaned of possessions. 

Depending on your circumstances you may be eligible for financing from the local city councils, or even from the NHS (Funded Nursing Care or Continuing Health Care). We recommend that you seek financial guidance before exploring your funding sources any further. 

Rooms & Suites Questions

Resident rooms are fitted with furniture and bedding and are not required. If however, you would prefer to bring your own bedding then we welcome you to do so. 

We encourage all residents to make their room their own; from hanging pictures to bringing small pieces of furniture with them, we enjoy watching a resident transform their room somewhere they can truly call home.

Resident rooms are fitted with accessible wet-rooms, profiling beds, a television, telephone point and a Nurse Call System as standard. All rooms have been designed to fully accommodate residents and ensure the comfort and ease of all residents.

From the moment you arrive at Haling Park you will meet with your dedicated staff member who is on hand to assist you moving into Haling Park Care Home. We will help move you into your new room as well as discuss the care plan and any specific needs you may have. 

First-Class Facilities

Here at Haling Park Care Home, we encourage all of our residents to do what makes them happy and take part in as many hobbies and activities as possible. Whether residents wish to be stimulated and motivated by an activity they have always enjoyed, or are looking to discover something new, we thrive in seeing residents enjoy engaging and exciting activities. There are several spacious lounges and dining rooms available around the home offering opportunities to socialise with the other residents and a range of activities to ensure that each day holds something new and interesting. With a varied activities and entertainment programme, in addition to regular outings and events, residents are able to enjoy first-class facilities and live a rich life every day.