What is Person-Centred Care and Why is it Important?
What is Person-Centred Care?
Person-centred care puts the person at the heart of their care. Person-centred care is caring for individuals beyond their medical condition and personalising services to their specific desires and requirements.
Person-centred care also helps and enables people to agree on their own health and wellbeing outcomes they want to achieve. To do this, Care Homes develop relationships with residents and get to know them as a person, and actively involve them in care-related decisions.
Person-Centred Care is one of the 13 fundamental standards of care that the Care Quality Commission (the independent regulator of health and social care in England) requires healthcare providers to meet;
“Care providers must work in partnership with the person, make any reasonable adjustments and provide emotional support to help them understand and make informed decisions about their care and treatment options, including the extent to which they may wish to manage these options themselves.” cqc.org.uk
How to Measure Person-Centred Care?
Measuring person-centred care involves assessing various key indicators to ensure that individuals receive care that is tailored to their unique needs and preferences.
- Improvement and active involvement with clients is crucial metrics, as they reflect the responsiveness of care providers to the person's changing needs.
- Assessing service-user satisfaction and experience provides insights into whether the care aligns with the individual's expectations and peoples values.
- Ensuring residents are physically comfortable and safe, respecting preferences and chosen needs, and placing the person at the centre of care are fundamental aspects to evaluate.
- Emotional support, involving friends and family in the care process, helps gauge the holistic nature of person-centred care and support.
- Measuring access to timely and appropriate care, as well as providing accessible information for individuals to make informed decisions about their care and support, contributes to a comprehensive assessment of person-centred care quality.
Principles of Person-Centred Care
Treat residents with dignity, respect and compassion
Upholding the dignity of residents is paramount in person-centred care. Every interaction should be characterised by respect for their individuality and a compassionate approach that acknowledges their emotions and needs. By recognising their inherent worth, caregivers create an atmosphere of trust and empathy.
Provide coordinated care, treatment and support
Effective communication and collaboration among healthcare professionals are essential elements of person-centred care. Coordinating efforts ensures that residents receive a seamless and holistic approach to their care.
Information sharing and interdisciplinary teamwork enable a comprehensive understanding of residents' needs, leading to better-informed decisions and improved outcomes.
Deliver personalised care, treatment and support
Person-centred care tailors interventions to the unique needs, preferences, and goals of each resident. This approach recognises that one size does not fit all and that individualised care plans are essential to achieving the best results.
Personalisation fosters a sense of control and involvement for residents in their own care journey.
Encourage residents to live an independent life
Empowering residents to maintain independence and make choices about their daily lives is a core principle of person-centred care. It involves supporting their ability to engage in activities they value, respecting their autonomy, and offering assistance only when needed.
This approach promotes a sense of self-worth and quality of life among residents.
Why is Person Centred Care Important?
So why is person centred care important? Person-centred care is about identifying and helping people's preferences and needs, whether physical, psychological or social care is required. The overarching aim in person-centred care is to help the client maintain (or sometimes regain) a sense of well-being, and it is important that the staff involved are aware of this key goal. This approach to a person's care allows residents to maintain independence and identity; a change in their own health circumstances shouldn’t mean a loss of self. This type of care is designed to:
- Improve the quality of the services available to residents
- Support residents with a long-term condition, such as Dementia
- Help residents get the appropriate care they need, exactly when they need it
- Assist residents in being more active in looking after themselves
- Promote independence and input into their own care requirements
Available Care Types at Haling Park Care Home
Haling Park Care Home provides exemplary levels of Nursing Care, Residential Care, Dementia Care, and Respite Care. The overall well-being of our residents is a top priority for all staff; when living with us, each resident is assigned a Primary Care Nurse, who will discuss and assess needs, as well as develop Person-centred treatment plans. All care is regularly monitored, reviewed and tailored entirely to each individual.
Our approach to care is more than simply meeting care needs, it’s about putting residents first and caring for the individual as a whole, giving them every opportunity to live the enriched and fulfilled life they deserve. This approach to care covers personal care, quality of care and medical support.
Person-Centred Care in Action at Haling Park
Person-centered care in a purpose-built, nursing home setting allows residents to receive tailored care coupled with living a rewarding lifestyle in a home-away-from-home environment. By our qualified nurses providing care services every day and ensuring people are cared for comprehensively, we strive to improve their overall health and well-being. Building close relationships with residents’ family members and loved ones enable us to curate an accurate picture of their life which in turn means we are able to ensure their ongoing happiness, comfort and well-being.
Every resident living with Dementia is given an entirely personalised experience when living at Haling Park. For example, residents are provided with individualised activities, entirely based on their hobbies and interests. Our staff discovered that one particular resident used to work as a DJ and so the home arranged for a microphone and karaoke machine to be put in his room.
Another example of Person-centred care at Haling Park is when the staff learned that a resident loved playing dominoes and used to be part of a club. Upon discovering this, they located and placed a domino set in his room.
We go above and beyond to facilitate the needs and wishes of all residents, and accommodate all interests to ensure residents are happy and can live their lives the way they want with minimal change.
Get in Contact with us at Hailing Park Today
If you have any questions regarding the care services, or to find out more detail about life at Haling Park, please do not hesitate to contact us today and a member of our team will be delighted to assist you.
